Shipping policy

RANGEFIT Shipping Policy

Overview
This Shipping Policy explains how RANGEFIT processes and delivers your order. By placing an order with us, you agree to the terms outlined below.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or holidays will be processed the next business day
  • You will receive a confirmation email with tracking information once your order has shipped
  • Processing times may be extended during high-demand periods, sales, or promotions.

Shipping Time & Rates

  • Standard Shipping: 5–12 business days 
  • Priority Shipping: 2–7 business days 
  • Shipping times are estimates provided by our carriers and are not guaranteed
  • Delivery times may vary based on your location and local customs processing (for international orders)

Peak Periods

  • During major sales, holidays, or promotional events, processing times may be extended by an additional 2–4 business days
  • We appreciate your patience during these periods — your order is still being prepared and will ship as soon as possible
  • Tracking information will be provided as soon as your order ships, regardless of delays

Order Tracking

  • Once your order ships, you will receive a tracking number via email
  • Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation

Lost, Delayed, or Damaged Packages

  • RANGEFIT is not liable for delays caused by the shipping carrier, customs processing, weather, or other events outside our control
  • If your package is lost or arrives damaged, please contact us at Rangefit.nz@gmail.com within 2 days of the expected delivery date so we can assist you

Incorrect Shipping Information

  • Please ensure your shipping address is correct at checkout. RANGEFIT is not responsible for orders shipped to an incorrectly provided address
  • If you notice an error after placing your order, contact us immediately at Rangefit.nz@gmail.com — we cannot guarantee changes once an order has been processed

Support

  • Our support team is available Monday–Friday, 9am–5pm to help with any shipping questions
  • Contact us at Rangefit.nz@gmail.com or via contact form
  • Typical response time: within 24–48 hours